An engineer's mind is focussed on objective reality, it needs to be, it is the medium in which he or she works. When an engineer tells you they will do something it means they intend to do it, and believe they will be able to do it.
A manager's mind is focussed on subjective reality, it needs to be, it is the medium in which she or he works. When a manager tells you they intend to do something it means they agree it would be good if it were done.
When a salesman tells you they intend to do something, they are just making noises they think will make you happy.
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